​

​

GENERAL

Gene

1. All orders are sent with tracked shipment. UK orders are dispatched with first class next day delivery. International orders all have a tracking code which will be sent to you in your dispatch email. 

​

2. All our items are quality assured and are not validated for dispatch unless the team has confirmed so. However, in the unlikely event of a customer receiving a faulty item, please do not hesitate to contact our customer service team at contact@zidouri.com

​

3. We will only accept returns for items that are faulty. We do not accept responsibility or returns if you chose the incorrect size. Custom items are non-refundable. If you have any queries about whether your item is eligible for return, please send us an email. 

​

3a. All orders from limited drops are non-refundable. 

​

4. Payments are to be made via PayPal or Stripe.

 

5. For the UK our standard shipping method is Royal Mail 1st Class and the postage duration is up to 15 Business Days (Mon-Thu) including shipping times. International Shipping 5-15 Business Days (Mon-Thu). Depending on the delivery time frame of the item, once dispatched from us we aim to deliver in 5-15 working days (Mon-Thurs). Please note that delivery can sometimes take longer than this, if the customs process in your respective country is extensive. 

6. All dispatched items include a tracking service.

7. In the unlikely event of receiving a faulty item, you will be required to return the item in adequate packaging within 14 days of the purchase date, and in the same condition in which you initially received it in. Once we receive your returned item, we will reimburse your original purchase, along with any additional postage costs (up to £4*).

 

8. As we try our hardest to offer our customers a diverse range of products and colours, some of the garments will have different styles compared to one-another. This may affect the sizes and materials. For example a Medium Black jumper might not be the same size as a Medium White Jumper. This might also affect the size guide dimensions provided.

 

9. The shades on the website are as close as we can get the colours to be. On different computers/Mobile devices the shades may appear different so please be aware of that.

 

10. In the unlikely event of our team being unable to source you with the purchased item, we will contact you and refund your purchase as soon as possible.

11. We have the right to cancel orders, and in this unlikely event, our team will contact and refund you as soon as possible.

 

12. In terms of name spelling, if you would like a specific spelling please do write your name in Arabic. If your name is written in english we will convert it as best as we can but there is no refund policy available if the name is misspelt.

 

13. We reserve the right to change our terms and conditions at any point.

​

14. If you require a change to be made to your order please contact us via email and we will try our very best to amend your order for you. Please note that if the change cannot be made, or is not confirmed we hold no fault regarding this. 

​

15. Custom orders can only be cancelled in the first 24 hours after the purchase has been made. Non-custom orders cannot be cancelled due to the speed at which they are processed.